Skills for Working in Business Administration and Customer Service Industries (Level 1)

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  • Skills for Working in Business Administration and Customer Service Industries Level 1
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Skills for Working in Business Administration and Customer Service Industries (Level 1)

Business Terminology

Mandatory Unit

Customer Service Skills

Mandatory Unit

 

Understanding Business Organisations

 Mandatory Unit

Building self esteem and confidence

Optional Unit

 

Bullying and Harassment in the Workplace

Optional Unit

Employment skills

Optional Unit

 

Internet safety for IT users

Optional Unit

 

Introduction to Business, Administration & Customer Service Industries

Optional Unit

 

Interpersonal skills

Optional Unit

 

Study Skills

Optional Unit

 

Initial and Diagnostic Assessments

Glossary

Mock Assessment